The seller of goods is the company RED IS THE NEW BLACK LTD. established under the laws of Republic of Latvia, registered with Latvian Commercial register under the Nr.40103824574, having its legal seat at Jeruzalemes 2/4-19 Riga LV1010, Latvia, (hereinafter referred as “the Seller”). Postal address / Address of showroom: RED IS THE NEW BLACK LTD. Andrejostas 17, Riga LV1045, Latvia Customer Care Email: firstname.lastname@example.org Ph. +371 29193307 Eligible customers are consumers. These Sales Terms and Conditions governs sales of goods by the Seller through the online channel theffanatics.com only.
WITHDRAWAL RIGHTS 100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery, and is available to all items sold and all customers. Free Returns are available only for items which are sold at full price. Free Returns to be exercised either by prepaid by Seller drop-off/pick-up service at locations where it is available, or by a customer shipping goods back to the Seller by most economical postal tariff, either as a small packet or as an ordinary postal parcel, whatever is cheaper, and is entitled to get reimbursed for the postal charges upon presentation of postal receipt and receiving of a shipment. Free Returns options should be exercised from the country and region of an original shipping address. A customer will be advised on Free Return exercise options upon informing Seller about the customer’s decision to withdraw from the contract. If a customer is entitled to a Free Returns options, but a customer used on his own an other transportation option, than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than amount of applicable most economical postal tariff. Pick-up of returned goods currently is available Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom. Slovenia, Spain, Sweden, United Kingdom; some remote parts of these countries are not served. A customer may use an option of Pick-up of returned goods for returns which do not qualify for Free Returns option, and in these case an amount of delivery charge originally charged to a customer will be deducted as a charge for return transportation and be deducted from a refund amount that is paid back to a customer. A customer will be advised on an exercise of Pick-up of returned goods option upon contacting the Seller about customer’s decision on exercising a right of return, Customer should avoid using of UPS, DHL, FedEx, TNT and similar service, when undertaking transportation of returned goods from beyond of European Union. If the Seller received returned goods shipped from beyond of EU using these services, the Seller may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Seller by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.
DELIVERY We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website If your country or territory is not listed please contact Customer Care service to check if other options are available. Delivery to European Economic Zone countries Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom. DPD or EMS/EPG parcel delivery service, that normally takes 3-10 business days, and normally includes courier delivery. All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver. If the ordered items is in stock, we ship it within 3 business days. If the item is to be manufactured, it will be shipped after it is manufactured. Manufacturing takes up to 3 weeks. Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped. Solely customer is responsible for the accuracy of the delivery address. Shall a customer miss the delivery, or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 30 days after receiving a shipment back. PRICES AND CHARGES Separate delivery charge may be reflected as separate item in the shopping basket, if applicable. Prices of all items for the delivery to addresses within European Union Value-Added Tax (VAT) area, are inclusive value added tax. Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax. Price includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions. For delivery to addresses addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any. Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged. The Seller may provide to a customer an information about applicable customs exemption limits and rules in a country of destination, about procedures of refund of import taxes and similar charges, but this information in no case forms a legal advise, and the Seller is not responsible for accuracy of such information or consequences of its use.
PAYMENT We accept Visa and MasterCard. Your card is debited when you place your order. Please note that your order will not be dispatched if the payment could not be completed. In this case, you can retry the payment with a different card from the order detail page.
Currency Payments, as well as refunds are invoiced in your countries currency. tff. supports the following currencies: EUR - Euro GBP - Pound Sterling SEK - Swedish Krona NOK - Norwegian Krone DKK - Danish Krone PLN - Polish Zloty
The following currencies are not supported by tff. but purchases in those countries can be made on tff. and payments will be invoiced in Euro (EUR). Different exchange rates may apply. BGN - Bulgarian Lev CZK - Czech Koruna HRK - Croatian Kuna HUF - Hungarian Forint ISK - Icelandic Krona RON - Romanian Leu Payment Security All transactions on this website are processed using Mangopay, a secure online Payment Service Provider that encrypts your card details in a secure host environment. Taxes and Duties The articles’ prices and shipping costs include Vat and are thus listed as gross prices.
Order & Delivery For all further Order & Delivery information, please see the Designers Conditions. Countries the Designers ship to include: Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland Germany Greece Hungary Iceland Ireland Italy Latvia Lithuania Luxembourg Malta Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden The Netherlands United Kingdom The designer determines his own delivery times. These are deposited in his public space. The products ordered will be delivered to the client free of shipping costs.
Returns. All returns within the appropriate return period are free for the client. Of course, all items must be returned new, unworn and undamaged and with all Designer garment tags still attached and original packaging included. For all further return details and specific return policies please see the Designers Conditions in his public space.