SALE CONDITIONS The offer and sale of products are governed by these General Conditions of Sale.
If you need more information, go to the Contacts area. You will find information about orders and shipments, refunds and the return of products purchased.
1. Our trade policy
1.1 The Seller offers for sale, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
1.2 When we talk about "consumer" we refer to any physical person with purposes not related to their business, entrepreneurial or professional, possibly carried out. If you are not a "consumer", please refrain from entering into commercial transactions.
1.3 In consideration of its commercial policy, the Seller reserves the right not to follow orders from subjects other than the "consumer" or in any case to orders that do not conform to their commercial policy.
1.4 These General Conditions of Sale exclusively regulate the offer, the forwarding and the acceptance of purchase orders of products between the users and the Seller.
1.5 The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller that are present through links, banners or other hypertext links. Before sending orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between the users and third parties.
2. How to conclude the contract
2.1 To conclude the purchase contract of one or more products, you will have to fill out the order form in electronic format and send it to the Vendor, electronically, following the relative instructions.
2.2 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy through the print command and to memorize or to reproduce a copy for your personal use. We will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of products, which includes a reference to the General Conditions of Sale and a summary of information on the essential characteristics of each product ordered with the relative price (inclusive of all the applicable taxes or taxes), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of treatment of complaints by the professional, the costs of shipping and delivery; as well as the references and the geographical and e-mail address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and procedures for exercising your right of withdrawal, as provided for in Articles 52 and ss. of the legislative decree 6 September 2005, n. 206 (the "Consumer Code"). If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service.
2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or taxes) and shipping costs ( including any additional costs incurred by you for choosing a different type of shipment and delivery and / or faster than the standard one). The contract is concluded when the Vendor receives, via computer, your order form, subject to verification of the correctness of the data relating to your order.
2.4 The order form will be filed in our database for the period of time required to process orders and in any case in accordance with the law.
2.5 When submitting the order form you will be notified that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.
2.6 The language available to conclude the contract with the Seller is Italian.
2.7 Once the contract is concluded, will take over your purchase order.
2.8 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products.
In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons.
If the products, are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30). ) days starting from the day following the one in which you have transmitted your order to the Seller, any unavailability of the ordered products. In case of forwarding the order form and payment of the price, the Seller will refund, without undue delay, what you have already anticipated and the contract will be considered terminated between the parties.
2.9 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms in the General Conditions of Sale, please do not submit the order form for the purchase of products on shopiuritamennoia.com.
2:11 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of the commercial terms and contracts displayed before proceeding with the purchase.
2:12 We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to enter the product in a different country, you are responsible for the entry and you are required to follow the rules and restrictions applicable both to export from the country where you purchased the item and for import into the country where you intend to bring it.
3. Guarantees and indication of product prices
3.1 We offered for sale exclusively luxury products of the highest quality.
3.2 The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.
3.3 The essential characteristics of the products are presented within each product page. The images and colors of the products offered for sale may however not correspond to the real ones due to the Internet browser and the monitor used. 3.4 Product prices may be subject to updates. Check the final price of sale before submitting the order form.
3.5 Purchase requests from countries not included among those displayed can not be accepted by the Seller.
3.6 All products have an identification tag. We ask you not to remove the tag from the purchased products, of which they are an integral part.
3.7 Pursuant to art. 57, paragraph II, of the Consumer Code, you will be responsible for the decrease in the value of products purchased on shopiuritamennoia.com resulting from use of the same products other than that necessary to ascertain the nature, characteristics and operation. Therefore, the Vendor, in the event of exercising your right of withdrawal, has the right not to accept the return or not fully reimburse the sums paid for the purchase, in relation to those products that do not have the relevant card or that have been altered in their essential and qualitative characteristics or that they have been damaged, as better explained in paragraph 8.10.
4.1 For the payment of the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated on the order form. In no case will you be charged higher costs than those actually incurred by the Seller, in relation to the payment instrument chosen by you.
4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiration) will be forwarded via encrypted protocol to banks that provide the relative remote electronic payment services, without any third parties having access to them in any way. Furthermore, this information will never be used by the Seller other than to complete the procedures related to your purchase and to issue the related refunds in the event of any refunds of the products, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be debited to your account at the time of shipment of the products purchased.
5. Discount coupons
5.1 The Discount Coupons are customized codes, which allow you to take advantage of a discount on purchases
5.2 Once you have placed the items in the Shopping Bag, enter your code in the box and click on Recalculate. The discount coupons are applicable to one item per order, therefore the other items included in the Shopping Bag will not be subject to any discount.
5.3 Limitations on using the discount voucher:
The discount voucher can be used only once, except for returns (as indicated in point 5.4);
The discount voucher can not in any way be converted into money;
You will not be able to use more discount coupons in the same order;
The discount voucher will apply to only one item per order;
The discount voucher will only apply to items whose sales value exceeds at least 1 euro the value of the voucher.
5.4 In case you want to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you applied the discount voucher, you will need to follow the standard return procedure available in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expenses you have incurred for the purchase of the item will be re-credited according to the methods and terms provided for the normal repayment procedure.
6. Shipping and delivery of products
6.1 To know the specific shipping and delivery methods of the products, access the Shipping section, in the Customer Service area. Please pay attention to what is reported in this section because the information contained therein is an integral and substantial part of these General Conditions of Sale and, therefore, they are deemed to be fully known and accepted at the time of transmission of the order form.
7. Customer support
7.1 You can request any information through our support services.
8. Right of withdrawal pursuant to arts. 52 and ss. of the Consumer Code
8.1 Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen item with another one.
8.2 To withdraw from the contract you can use, at your choice, one of the following methods, in accordance with art. 54 of the Consumer Code: i) use of the Return Form (conforming to the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be completed and transmitted by post or e-mail; ii) use of the return form (conforming to the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be completed and transmitted to the Seller; iii) sending to the Seller any other explicit declaration of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online, the Seller will send you confirmation by e-mail of receipt of the request for withdrawal. If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal, will weigh on you.
8.7 The Right of Withdrawal - in addition to compliance with the terms and conditions set forth in articles 52 and ss. of the Consumer Code, described in paragraphs 8.1, 8.2, 8.3 and 8.4 above - it is intended to be correctly exercised if the following conditions are fully met:
the Return Form transmitted directly online or other explicit declaration of your decision to withdraw from the contract must be correctly completed and transmitted to the Seller within fourteen (14) days of receipt of the products;
the products must not have been used, worn or washed;
the identification tag must still be attached to the products, which is an integral part of the goods;
the products must be returned in their original packaging
the returned products must be delivered to the forwarder within fourteen (14) days from when you have notified the Seller of your decision to withdraw from the contract;
the products must not be damaged.
8.8 If the Right of Withdrawal is exercised following the procedures and terms indicated in this paragraph 8, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
8.9 The amounts will be reimbursed as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 9.
8:10 If the methods and terms for exercising your right of withdrawal are not respected, as per letters a), e) and f) of paragraph 7 above, you will not be entitled to reimbursement of the sums already paid to the Seller. Within 14 days from the sending of the e-mail with which you will be notified of the non-acceptance of the return, you can choose to re-collect, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
If the conditions set out in letters b), c) and d) of paragraph 7.7 above are not respected, you will not be entitled to full reimbursement of the sums already paid to the Seller. In fact, you will be responsible for the reduction in value of the returned products, resulting from use other than that necessary for the purpose of enabling you to ascertain the nature and characteristics of the products. In this case, a percentage of between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the reimbursement envisaged, according to what will be specifically communicated to you by e-mail by the Seller.
Within 14 days from sending the e-mail with which you will be notified of the sum deducted from the reimbursement, you can choose to re-collect, at your expense, the products in the state in which they were returned to the Seller, giving notice to the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted on the reimbursement.
9. Refund times and methods
9.1 After the return of the products, the Seller provides the necessary verifications related to the conformity of the same to the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller provides to send you, by e-mail, the relative confirmation acceptance of the returned products and arrange for repayment. In the event that the checks are not concluded positively, the Seller will notify you via e-mail of the observed existence of a decrease in value of the returned products, resulting from failure to comply, on your part, with the conditions set out in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller also informs you of the amount that will be deducted from the sums paid by you for the purchase of the returned products and to make the partial refund; without prejudice, alternatively, the possibility of returning, at your expense, the products in the state in which they were returned to the Seller, as provided in paragraph 8.10 above.
9.2 Whatever payment method you use, the refund, integral or partial, is activated by the Seller in accordance with Article 56, paragraph I, of the Consumer Code, in the shortest possible time and in any case within fourteen (14) days from the date in which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of the returned products.
9.3 The Seller repays using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not incur any cost further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of the amounts, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, towards the person who made the payment.
9.4 We remind you that the value date of the credit is the same as the debit;
9.5 The Seller can indicate which forwarder to use for the return of the products. According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the Vendor to pay directly, on your behalf, the cost of returning the products purchased, freeing you from any payment obligation towards the shipper. The Seller, for the payment of the return, will in fact collect from the refund a lump sum amount equal to the standard shipping cost of the products purchased. This method also allows you to check, at any time, where each package is located, freeing you from any liability in case of loss or damage to the products during transport.
9.6 In case you decide to use, for the return of the products, a shipping agent different from that indicated by the Seller, the shipping costs will be at your charge, including the responsibility in case of loss or damage of the products.
10.2 Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.
11. Applicable law and settlement of disputes
11.1 The General Conditions of Sale are governed by Italian law and in particular by the Consumer Code, Chapter I of "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
11.2 In the case of disputes between the Seller and each end user, arising from the General Conditions of Sale, it will be the exclusive jurisdiction of the Court of Rome.
12. Change and update
12.1 The General Conditions of Sale are modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on shopiuritamennoia.com