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HELEN YARMAK Showroom
Via Montenapoleone 17
Milano, Italy 20121
Tel +39 02 91 43 31 95
Cel +39 33 88 45 26 27
PI 06314890960
helenyarmakmilano@gmail.com
Instagram @helenyarmak
Facebook - Helen Yarmak International
Terms and Conditions

Terms and Conditions

Terms and Conditions
These terms and conditions apply to the purchase and sale of Helen Yarmak products through the website www.theffanatics.com. By placing an order for such products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are for shoppers in Europe and subject to change by Helen Yarmak srl, located in Via Montenapoleone 17, Milano Italy, without prior written notice at any time, at our sole discretion. The current version of our terms and conditions are posted on this website and should be reviewed prior to purchasing any product.

Product Colors, Sizing and Images
We have made every effort possible to ensure the colors displayed are as accurate as possible, but we cannot guarantee that your browser or computer monitor will display the true colors. Helen Yarmak Milano declines any responsibility if the colors of the products visualized on the website or on your computer appear to be slightly different than the original.
Images and descriptions of our products are available on this website. If you require more information or have questions about the color of an item, measurements and/or size, please contact us at helenyarmakmilano@gmail.com prior to placing your order.

All copyright, trademarks, design rights, images, patents and other intellectual property rights (registered and unregistered) used on the www.theffanatics.com Helen Yarmak page, belong to Helen Yarmak and any unauthorized use, without the express written consent from Helen Yarmak, is forbidden.

Guarantees
On the www.theffanatics.com website, Helen Yarmak only offers quality products marked with the "HELEN YARMAK" trademark. These products are produced by us directly or by trained specialized artisans exclusively authorized by our fashion house. We do not sell second-hand, flawed or low quality products.
Products sold by Helen Yarmak will come with an identification tag attached. When trying on the products you should not remove or alter the identification or security tag from the purchased products in case you wish to return the purchased product.
Order Acceptance and Cancellation
An electronic order confirmation generated from the website does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If this should occur, we will immediately issue a refund to your account in the amount of the charge and notify you that your order was canceled.

Processing Your Order
We can not process purchases if orders are incomplete, incorrect or if the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that we were unable to carry out your purchase order specifying the reasons.

Product Availability, Orders, Sizes and Delivery Times
Items featured on the website reflect the actual availability at the time in the color and size indicated. Helen Yarmak is an International company and another size may be available in one of our other locations.
If the Helen Yarmak product displayed is no longer available in any of our locations, we will inform you of the unavailability. If you wish to order our product in a different size, contact us and if possible, we will produce the product for you with an estimated delivery date of 30-40 (thirty-forty) days from order confirmation and payment.
If you order and pay for a product that is put into production especially for you and you decide to no longer purchase the product, we will offer you a credit towards another Helen Yarmak Milano product.

On regular orders, we prefer to give a processing time of 15 days after payment, to assure delivery by that date. We will do our best to ship earlier if possible depending upon the location of the product.
Please contact us at helenyarmakmilano@gmail.com for more information, availability and shipping times.

Prices and Currency
Our prices are published online in € Euro. Invoices will be generated in Euro (€/EUR).

Shipping Information – Costs and Couriers
Standard shipment for our products is included in the price. We currently use Mail Box as our broker who in turn uses couriers such as UPS, DHL, TNT and FEDEX. We are unable to deliver to P.O. Boxes.
Please contact us if your location is outside the European Union.
Shipments will contain an invoice declaring the value of the merchandise. If the product is a gift we will not include an invoice in the box and will mail the invoice to a separate address according to your instructions.
Helen Yarmak cannot be held responsible for delays in shipments caused by weather conditions, courier issues, custom problems or any other circumstances beyond the control of Helen Yarmak.

Shipping Information – Insurance
Helen Yarmak shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.

Shipping Information – Checking your Delivery
When you receive your order, we ask you to inspect the box carefully BEFORE signing for the delivery. Our packages are carefully sealed with a Helen Yarmak logo printed tape on all openings.
If for any reason the box looks tampered with, we ask you to either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact us at helenyarmakmilano@gmail.com.
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by Helen Yarmak Milano within seven (7) days from when the package was signed for, otherwise the claim will not be accepted.
The courier will make three (3) attempts at delivering the package. If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, the package may risk being sent back to Italy at the Client’s expense including any fees that may be incurred. These fees will be deducted from any eventual reimbursement.

Shipping Information – Week-Ends and Holidays
Note - not all couriers will make deliveries or pick-ups on weekends and deliveries may take longer around the following Italian holidays: January 1, January 6, Easter and Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, December 25 and December 26.

Return Policy
Helen Yarmak Milano offers complimentary return shipping on all orders. We will accept returns when notified within seven (7) days from the date you received your order. Returns will be refunded to the original method of payment, where applicable. Our free return shipping does not apply to items outside the country to where they were originally shipped.
Your product must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, in the same condition in which you received it.
You have a legal obligation to take reasonable care of the product while in your possession. If any returned product is damaged, if the identification tag has been removed or the security tag tampered with, if the packaging materials are not included, if the product is soiled, or altered in any way, it may not be accepted and will be returned to you.
If you fail to comply with this obligation, we may have a right of action against you for compensation.
Refunds will not be processed until the items are returned and inspected by Helen Yarmak Milano for due cause.

Return Terms & Conditions - follow these instructions
In the box with your order, we provide a Return Form and self adhesive return address label to Helen Yarmak srl, Via Montenapoleone 17, 20121 Milano Italy.
• Complete the Return Form included in the box, scan or photograph it and send it to us via email to helenyarmakmilano@gmail.com within seven (7) calendar days beginning on the day you receive your order, indicating your intention and motivation to return;
• You will receive a Return Confirmation email from us with a Return Authorization Number (RAN), an AWB/shipping label and instructions for the return shipment. You must print and give the AWB to the courier that will pick up the package. We will also give you indications for the pick-up of your goods;
• Please remember that the product must not have been used, worn, washed or damaged in any way;
• All tags must still be intact and attached to returned items including and specifically the security tag, if the security tag is removed, we will not accept the return;
• Your order must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, in the same condition in which you received it;
• The completed Return Form should be inserted together with the product into the box and the box sealed;
• Affix the return label to the outside of the box and print the AWB for the courier.
Late Returns
It is at the discretion of Helen Yarmak Milano to accept or not any product returned outside of the 7-day return date policy.

Refund
Refunds will be processed as soon as returned items have been examined and accepted by Helen Yarmak Milano. If you are entitled to a refund for a damaged or defective product, we will refund to the original account within a reasonable period of time and notify you via email. Refunds will be issued in the same currency as the original purchase.
In the event that Helen Yarmak Milano finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you.

Limitation of Liability
In no event shall we have any obligations or liabilities to you or any other person in connection with the sale, delivery, or use of the products. Our sole and entire maximum liability for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Helen Yarmak product you purchased through the theffanatics website.
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