Carcel, Made In Prison IVS
Ny Vestergade 7
1471 Copenhagen, Denmark
CVR: 37930695
Phone: 0045 53 88 90 99
Terms and Conditions

Terms and Conditions

Please note that local import charges (customs duty, sales tax) may occur depending on your region or country and are not included in our prices. These charges are at your own expense.

Once you’ve placed the order you’ll receive an email with your order confirmation. We process all orders within 24 hours and send you your shipping information via email once it is processed. You can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out to Customer Care.

For online orders, we accept stuff in new condition with original tags attached for a full refund. There’s no restocking fee and return shipping is free for returns worldwide. You have 14 days from the ship date to get your return back to our studio in Copenhagen. Your refund will be credited to the original form of payment used to make the purchase, once we’ve received your item. You will receive notification via email when we’ve accepted your return. We monitor returns to identify potential misuse or abuse of our return policies and reserve the right to refuse service to anyone. Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way. Please contact Customer Care to process a return. We provide a prepaid return label to make it super easy for you to send it back.

Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) and place a new order.

Contact us right away if you receive a wrong item. If the package arrives to you damaged, please snap a efw photos of it and send us an email with the documentation. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.If your package has been lost in transit, please reach out to Customer Care right away.

As you may know, waste and unsold stock is a growing issue in the fashion industry. Pre-orders is our way to ensure we sell what we produce. By taking your orders and then start production, we avoid overstock and eliminate waste. Your pre-order will be handled exactly like a normal online order, with the one exception that we’ll not be able to ship it the day after. Each pre-order window has its own delivery date. We’ll keep you updated on the progress of your special made pieces and inform you when we’ve shipped your goods.

If an item is Waitlisted it means that we will most likely be making more! Sign up with your email and let us know your preferred color and size. We will email you to let you know if it becomes available.
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